Printer Malfunction Affects Students
On the morning of Monday, Sept. 12, Frostburg State University campus printers hosted an issue which affected numerous students. According to Chief Information Officer Troy Donoway, only printers in computer labs were affected. A printer issue in Lane University Center was caused by an unrelated physical problem.
When Donoway’s staff was notified of the problem, they rebooted the system which brought it back online in about 15 minutes. The issue was a result of “several extremely large print jobs” which essentially overwhelmed the print server.
Since many students rely on FSU’s free printing for a variety of deadlines, the IT department immediately took remediation steps once they discovered the problem.
In order to prevent this from happening again, the IT department has added more space to the existing server. The service will continue to be monitored. It is asked that students and faculty always notify the help desk immediately during an outage so the issue can be addressed.